A film by Caroline Martel
Order No. W05869
As the first agents of globalization, this invisible army of women offered a way for companies to feminize and glamorize what was a highly stressful, underpaid and difficult job. Not merely “Voices with a Smile,” telephone operators were shooting stars in a universe of infinite progress, test pilots for new management systems, and the face of shrewd public relations campaigns. As the work of operators has been eclipsed by the advent of automated systems, this artful piece of labor history also offers an insightful comment on women’s work, industrialization and communications technology. Refreshing and hilarious, THE PHANTOM OF THE OPERATOR provides a wry yet ethereal portrait of human society in the technocratic age.